Frequently Asked Questions
How does the chin float work?
When a dog gets tired in the water, their head is the first thing to drop. The flat chin float sits under your dog's jaw and gives their head a place to rest, so their nose stays up while they paddle calmly back to you.
Regular dog vests float the body. The BuoyBuddy™ supports the head too.
My dog is a strong swimmer. Do they really need one?
Strong swimmers tend to go further and stay out longer, so they tire out too. Currents, cold water or a slip off a boat can catch any dog off guard. The jacket gives them backup for those moments, and gives you peace of mind.
Will it fit my French Bulldog, Pug or Bulldog?
Yes. Flat-faced breeds are front-heavy and tend to sit low in the water, which is exactly where the chin float helps most. The straps adjust for broad chests. Most adult French Bulldogs wear a size M, but always go by your dog's chest measurement.
What size should I order?
Measure around the widest part of your dog's chest, just behind the front legs. Chest size matters more than weight or breed.
- XS: chest 33–45 cm
- S: chest 43–55 cm
- M: chest 58–70 cm
- L: chest 67–83 cm
- XL: chest 75–110 cm
Between sizes, or a chest of 56–57 cm? Size up. When the jacket is on, you should be able to fit two fingers under the straps.
Is the handle strong enough to lift my dog?
Yes. The top handle is made for lifting your dog out of the water and onto a boat, dock or paddleboard. For bigger dogs, support their belly with your other hand while you lift.
My dog has never worn a life jacket. How do I get them used to it?
Let them wear it at home for a few minutes first, with treats and praise. Then start in shallow water where they can still stand, and stay close. Our free First Swim Guide walks you through the first swim step by step.
Can I leave my dog in the water on their own with this jacket?
No. A life jacket is extra support, not a replacement for supervision. Always keep your dog within sight and reach when they are in or near the water.
How do I clean it?
Rinse the jacket with fresh water after every swim, especially after salt water or a pool. Hang it to air dry out of direct sunlight. Don't tumble dry it or put it on a heater.
What do I get when I buy 2 jackets?
When you order 2 jackets, you get €15 off plus 3 free gifts:
- First Swim Guide (digital download)
- Collapsible travel bowl
- Quick-dry dog towel
Perfect for two dogs, or a spare for the boat.
How long does shipping take?
Orders are processed within [X] business days. Delivery takes [X–Y] business days after that. You'll see the expected delivery dates on the product page and at checkout.
How do I track my order?
As soon as your order ships, you'll receive an email with your tracking number and a link to follow your package.
What if it doesn't fit?
No problem. You have 30 days from delivery to exchange or return your jacket. Just email us at [your email address] with your order number and we'll help you get the right size.
How does the "calm in the water in 5 minutes, or it's free" guarantee work?
Try the BuoyBuddy™ on your next swim. If your dog isn't calmer in the water, email us within 30 days of delivery at [your email address] and we'll refund you in full. [You don't need to send the jacket back.]
Which payment methods do you accept?
You can pay securely with [iDEAL, credit card, PayPal, Apple Pay]. All payments are encrypted and processed safely at checkout.
How can I contact you?
Email us at [your email address] and we'll get back to you within [24–48] hours on working days.